Privacy Policy

Effective Date: [October 2023]

Thank you for visiting On The Rock Services. This Privacy Policy outlines how we collect, use, and safeguard your personal information on our website https://www.ontherockservices.com, and through any other services we provide. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information such as your name, email address, phone number, billing address, and payment information when you use our services, request repairs, or interact with our website.

1.2 Usage Information: We automatically collect information about your device and how you interact with our website, including IP address, browser type, pages visited, and referring website.

1.3 Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website and for analytics purposes. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

2.1 Provide Services: We use your personal information to fulfill repair requests, process payments, and communicate with you about your service needs.

2.2 Improve Services: We analyze usage data to improve our website, services, and customer experience.

2.3 Marketing: With your consent, we may send promotional emails about our services, special offers, or industry-related information. You can opt-out of marketing communications at any time.

3. Data Sharing:

3.1 Service Providers: We may share your information with third-party service providers who assist us in providing services, processing payments, or analyzing website usage. These service providers are obligated to protect your information.

3.2 Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.

4. Social Media:

We may post videos on social media platforms related to our industry, including repair and service demonstrations, informational content, and entertainment. Your interactions with our social media content are subject to the privacy policies of the respective platforms.

5. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Choices:

6.1 You can update your personal information or preferences by contacting us directly.

6.2 You have the right to request access to the personal information we hold about you and to request that we correct, amend, or delete it if it is inaccurate or outdated.

7. Children's Privacy:

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete it.

8. Changes to This Privacy Policy:

We reserve the right to update this Privacy Policy periodically. We will notify you of any material changes by posting the updated Privacy Policy on our website with the effective date.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@ontherockservices.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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